Getting Started
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Alarm.com is the award-winning smart home and business security platform that millions of customers depend on every day. Twenty years ago, we reinvented the security system to protect you better from intruders. We've been reinventing it ever since, creating a service that protects home and business owners worldwide, including our own friends and families.
With security, video, access control, intelligent automation, energy management and wellness solutions, you’ll protect what matters most. Alarm.com products are sold, installed and supported by a network of thousands of professional service providers around the world. Alarm.com is proud of our A+ rating from the Better Business Bureau, so you know we work relentlessly to deliver the best.
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We don’t sell our technology directly to homes and businesses, but it’s easy to find a service provider in your area who does.
Security is a job for trained, licensed experts. Your service provider will design and deliver the right system for you, with fast, expert installation, 24/7 monitoring for emergencies, and in-person support when you need it.
We’ll help you choose from an extensive network of service providers across North America, including local experts in your area.
Click here to get started.
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Your service provider determines the price of your system, which is based on the size of your home and the system and services you need. Typically, you’ll pay some the cost upfront, then a monthly service fee. It's similar to owning a cellphone, with the same advantage of spreading out the cost of your new technology.
You can upgrade your whole property with security, locks, lights, video cameras and thermostats in a single installation. Your service provider will factor them into the price and install everything at once.
You can also start small and add more features when you're ready. When it’s time to enhance your system with something new, let your service provider know. They’ll arrange it. Get started here.
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All Alarm.com systems are professionally configured and monitored. Our network of providers offers a choice of installation options, from self-service to full-service, professional installation.
If you’re tech-savvy, you may feel comfortable installing a pre-configured system, which includes a DIY kit and professional monitoring. Don’t worry if you’re not; we have service providers across the country who offer full professional installation.
It’s up to you--you’ll get a great system either way. Service providers in your area are ready to help you get started and answer any questions you may have.
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We built Alarm.com to be the most reliable solution on the market.
Unlike other systems that share a phone or cable line, Alarm.com-powered systems uses a dedicated, secure cellular connection to provide reliable and uninterrupted service for your critical security messages. No cable line means there’s nothing for burglars to cut and compromise your system—plus, the system will communicate even if the power, internet or broadband is down.If someone tampers with or destroys your panel, Alarm.com still sends a signal to your property’s monitoring station, thanks to our Crash and Smash Protection.
Proactive safeguards do more to help you stay safe.
In emergencies, we keep you one step ahead. If smoke or carbon monoxide is detected, Alarm.com can automatically shut down the heat or AC to stop the circulation of dangerous fumes, while your system, while alerting your property’s monitoring station.Alarm.com wirelessly connects your home’s critical devices--like carbon monoxide, smoke detectors and your heating and AC system--to the security panel.
Alerts and notifications work for you 24/7—even when your system is disarmed.
Alarm.com’s always-on technology keeps you notified of activity you care about, whether your system is armed or not. You can get text or email notifications when someone opens a door or window, disarms the system or even adjusts the thermostat. You can choose to get as many—or as few—alerts as you’d like.Alarm.com remembers, even if you forget.
With flexible and easy-to-set custom rules and alerts, you can get notifications if the garage door hasn’t been closed by 10 pm or if you leave home without arming the system. Create reminders based on the time of day or when the system detects when someone has left. -
Alarm.com sends all the security system signals over a dedicated, secure cellular connection for fast and reliable communication. In an emergency, we instantly send a signal to a central monitoring station, managed by your service provider. There is professional monitoring personnel at the central station at any time of day or night to receive real-time alarm signals from Alarm.com systems and dispatch emergency response.
Alarm.com processes non-emergency alerts and sends them out based on the rules you define. For example, you may choose to get an alert when your door is unlocked between 12-2 pm.
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Many existing security systems can be upgraded with Alarm.com.
Alarm.com is compatible with equipment made by DSC, GE Security, Interlogix, Qolsys and 2GIG. Wireless sensors and communication technology make it very simple to upgrade, and there is no need to open walls or run wires to get the most cutting-edge solution.
Your service provider can work with you to get the most out of your existing equipment while bringing your system up-to-date.
Your Account & Login
| Contacting Your Service Provider FAQ Section
Account & Login
Accessing & logging in to your Alarm.com account
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If you forgot your password or have been locked out of your account:
- Go to Login Help
- Enter your login (username) in the “Forgot your password?” section.
- Click “Submit.”
A password reset link will be sent to the primary email address for that login. It will require you to verify your security question before you can reset your password.
If you do not receive a password reset email, the login name may be incorrect. You can request a login name reminder by following these steps:
- Go to the Login Help page
- Enter your email address in the “Forgot your username?” section.
- Click “Submit.”
This will send a login (username) reminder to your email address. You can then use that login name to request a password reset with the above steps. If you still can not find the password reset email or login (username) reminder email, see Can you help me find the password reset or login (username) reminder email?
Note: The password reset link will expire after 24 hours. If the password reset link does not work when using a mobile device, we recommend trying the link using a computer.
For further questions or assistance with resetting your password, contact your service provider. If you don't know how to contact your service provider, click here.
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To unlock your account, see Can you help me get logged into my account?
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You can create separate logins for any number of users. We recommend that everyone who uses the Alarm.com app has a separate login. Follow the instructions below to create an additional login for your account, and repeat these steps as many times as you need:
- Log in to your Alarm.com website through an internet browser on your laptop, computer, or mobile device at https://www.alarm.com/login. Note: You must complete login creation through a browser instead of the app.
- Click on "Users" in the menu on the left side of the screen.
- Click on "Manage Logins" at the top of the Users page.
- Click "Add a login."
- Enter the email address and desired login name for the person in question.
- Click "Save."
- Now you can select the permission level you wish this login to have. This will limit what this login can do on the app and webpage. You’ll also indicate what devices they can see control from their app or webpage.
- Click "Save" at the bottom of the page when you’re done.
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When resetting your password, a temporary password will be sent to the primary email address for that login. For security reasons, you will receive a link only if we’ve identified an associated account.
If the email cannot be found:
1. Verify the correct login (username) is being used. To do this:
- Go to the Login Help page
- Enter your email address in the “Forgot your username?” section.
- Click “Submit.”
2. Verify the email was not placed into another folder other than the inbox (e.g., spam, junk, Promotions, receipts, etc.) or moved to another folder via a filter/rule.
- Perform a search in the spam/junk folder for words such as “password,” “reset,” or “notifications@alarm.com” (or your service provider’s custom “from address”).
- Perform a similar search in other email folders.
Note: You may not be able to manage or see rules and filters on mobile or app views. To avoid this issue, access the email account via a computer.
3. Verify the blocked sender list does not include the Alarm.com domain.
4. Verify the inbox is not full and other emails can be received.
5. If the email account is a private email address, verify there is no firewall or email filtering.
- For more information, contact your email host's IT professional.
6. Contact the email provider for more troubleshooting steps regarding missing emails. Additional steps may include:
- Confirming the correct email address is being used.
- Updating your email address to a more popular email service if it is a private email address and there is firewall/email filtering.
- If you don't know how to contact your service provider, click here.
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Access to your account requires a username and a password. You also have the option to set up Two-Factor Authentication as an additional step to restrict access to your account. Creating strong usernames and passwords and using Two-Factor Authentication will help keep your account secure. Go to this guide to learn how to create a strong password and this guide to learn how to enable Two-Factor Authentication.
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Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app for your mobile device.
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Two-factor authentication is currently only available in the United States and Canada.*
Two-Factor Authentication is a best practice that helps ensure the privacy and security of all customer accounts. It is a security measure for an account that requires the entry of an additional code received as an SMS text message or email after logging into an account with a username and password.
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Two-Factor Authentication can be enabled using the Customer Website or app. For more information, see this video:
Account & Login
Contacting and working with your service provider
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To find the support number for your service provider, you can follow the steps below:
- Open your Alarm.com app.
- Select the menu button in the upper left corner.
- Select “Support.”
If you have trouble reaching your service provider with the support number listed on your app, we are glad to help. Please send the following information to info@alarm.com:
- Name on the account
- Email(s) on the account
- Phone number(s) on the account
- Zip code for the account
- Note any difficulties you have encountered.
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Please contact your service provider directly for assistance.
See AlsoArizona woman charged in North Korean IT worker scheme that raised millions | CNN PoliticsHow to use two-factor authentication (2FA) on XYour service provider handles all of your billing and service plan changes. They’ll give you the information you need to pay your bill or change your service plan. That way, you’ll ensure you follow all the proper procedures and take care of contractual obligations.
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Please contact your service provider. They can help you get the certificate that you need.
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We are sorry to hear you had difficulty reaching your service provider. First, we would recommend going to your dealer’s website or clicking on the “Support” option in the mobile app or website to verify their contact information.
If you have already done this and still need support, we would love to assist further. While we do not directly sell to, support or bill end-customers, we are happy to contact your provider. If you ever feel that you are not getting the service you need to get value from your Alarm.com powered system, please contact us at wecare@alarm.com.
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If someone came to your house claiming to be from Alarm.com to sell you a security system, they are not an Alarm.com employee. Please contact us at wecare@alarm.com if that happens, as they are not permitted to use the Alarm.com name, logo or website without Alarm.com’s approval.
To explain further, Alarm.com is a software-as-a-service company that sells a platform to independent service providers in the security and home automation industry. Those providers then resell our products to consumers and are not affiliated with Alarm.com. We do not sell any of our products or services directly to the public.
For Homes
| Hardware | Troubleshooting |
For Homes
Using the Alarm.com App and Website
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Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app for your mobile device.
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Alarm.com offers a knowledge base for current subscribers. You can access it by following these steps:
- Log in to your account on the website www.alarm.com/login.
- Select the “?” in the upper right corner.
- Click on "Help Documentation."
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Create and edit your Alarm.com notifications by following the steps below:
To create/edit a notification using the customer website:
- Log in to the customer website.
- Click “Notifications.”
- Click the pencil icon on the notification to edit. If you haven’t created the notification yet, click “+ New Notification,” and then click to select the type of notification to add.
- Enter the desired name for the notification.
- Configure the notification as desired.
- In Recipients, click “+ Add Recipient” to select which contacts receive the notification.
- Click to select the entries in the address book to be notified. If a contact is not listed: Click “+ New” to add a new address book entry. To remove recipients, click “X” to remove the desired notification recipient.
- Click “Close.”
- Verify the notification includes the desired settings.
- Click “Save.”
To create/edit a notification using the customer app:
- Log in to the customer app.
- Tap the 3 bars icon.
- Tap “Notifications.”
- Tap to select the notification to edit.
- If you want to create a new notification, tap “+” and then select the type of notification you want to add (e.g., Alarm, Arming Event, Arming Reminder, Sensor Activity, System Event, Video Callout, etc.).
- Enter the desired name for the notification.
- Configure the notification as desired.
- Some notifications allow for notification filtering. For more information, see “What is notification filtering?”
- In “Recipients,” tap “+ Add Recipient” to select which contacts receive the notification.
- Tap to select the entries in the address book you’d like to receive a notification, then tap “Close.” To add a new contact, tap “+ Add Contact” to add a new address book entry. To remove recipients, tap “X” to take that recipient off that notification.
- Verify that the notification has your desired settings.
- Click “Save.”
Note: You can delete notifications from the notifications page by clicking on the trash can icon on the notification you want to delete.
You can’t delete default notifications. If the “remove” icon is not present, click the toggle switch to turn off the notification.
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There are two types of limits to saved video clips: online storage and monthly clip limits. If you reach your online storage limit, Alarm.com automatically deletes older clips to make room. If you get to your monthly clip limit, we’ll pause your non-alarm recording rules for the rest of the month.
To view your video usage:
- Log in to the website.
- Click “Video.”
- Click “Saved Video Clips.”
- “Monthly Clip Limit” and “Oldest Recorded Clip” are displayed at the bottom of the page.
- On either “Monthly Clip Limit” or “Oldest Recorded Clip,” click “?” for more detailed status information.
Monthly Clip Limit Versus Online Storage
- This is how many new clips your video devices can upload per month.
- This is how many previously uploaded clips the account can store online.
- Deleting clips does not affect this limit because it only deals with new uploads.
- You can delete clips to free up online storage space if desired, but it is unnecessary.
Monthly clip limit
- This is how many times a video device can upload a new clip to the website or app every month.
- If you reach an account's monthly video clip upload limit, recording rules (except for alarm-triggered recording rules) will pause. You can resume the recording rules manually at the beginning of the next month or immediately after you upgrade the account's service package with additional video clip uploads.
- Note: Recording rules (except for alarm-triggered recording rules) do not automatically resume at the beginning of the month. You must manually reactivate them.
Notifications for the monthly clip limit
- By default, the account’s primary email address will get a notification when the number of clips uploaded gets closer to the monthly clip limit.
- We send notification emails when you reach 50%, 90% and 100% of the monthly video upload.
- If an account reaches 100%, we’ll send a notification at the beginning of the next month when you can upload clips again.
- Note: If the default notification is not present, you can create a system event notification to get alerts about the monthly video upload limit.
Online storage details
- This is how many total clips you can store on the website or app at any point in time for an account.
When an account's video clip storage is full, clips continue to upload unless you reach the monthly upload limit. If you upload a video clip when your online storage is full, the system overwrites the oldest unprotected video clip to make room for the newest clip.
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Create a strong login
Usernames and Passwords are the keys used to access your home system. Creating strong usernames and passwords and enabling Two-Factor Authentication will help keep unwanted users outside! Go to this guide to learn how to create a strong password and this guide to learn how to enable Two-Factor Authentication.
Create unique user codes for each individual needing access to the security system
If other people are going to have access to your property and will need to disarm the security system, give them each their own user code. This will ensure you always know who disarmed your system.
For more information, login and see Create a system user code.
Create specific logins for each person who accesses the website and mobile applications.
If other people are going to have regular access to your account, give them each their own secondary login. This will ensure you always know who logged in. Additionally, you can limit their access to specific devices within your system.
For more information, login and see:
- Create a login for the Customer Website
- Manage login permissions for secondary logins
Push Notifications
Use push notifications for instant, reliable notifications about your account and system. To receive Push Notifications for an account, enable the feature for each mobile device that will receive push notifications.
For more information, login and see How can a device start receiving Push Notifications.
Successful and Unsuccessful Login Attempt notifications
You can use System Event Notifications to set up notifications for login attempts as well as other events so you are always aware of what is happening with your system.
For more information, login and see Create a system event notification.
User Code created or updated notifications
We automatically send System Awareness notifications to the primary email of a user's account when certain actions occur. These default notifications cannot be configured or disabled and are always sent whenever certain actions occur on a user's account.
For more information, login and see Default System Awareness Notifications.
Unexpected Activity Alerts (Events)
Our platform works in the background to analyze system data and learn the normal activity patterns of a property. The system can then send notifications whenever unusual activity occurs in a home or business. Unexpected Activity notifications are intended to provide information only.
For more information, login and see Configure Unexpected Activity Alert notifications.
Sensor and Arming Activity Notifications
You can customize which system activity events trigger notifications through the Customer Website and Mobile App.
For more information login and see:
- Create an arming event notification
- Create a sensor activity notification
- Create a system event notification
- Create an alarm notification
Review system activity regularly
The system activity history shows system, website, and user activity that has occurred within the past 60 days. The system activity history is useful for accessing any information you need, storing key records, and gaining new insights from your system.
For more information, login and see View the system activity history.
Set up Touch ID or Face ID
This will require an additional verification step before someone can access your account on your mobile device.
For more information, login and see:
- How can I set up fingerprint scanning on Android?
- How can I set up Touch ID or Face ID for iOS?
For Homes
Hardware & Integration
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Alarm.com offers a variety of outdoor and indoor cameras and video doorbells, many with wireless connectivity, 720p HD quality recording and night vision. Our cameras all have intelligent clip capture, instant video alerts, anytime mobile access and real-time streaming.
You can connect analog cameras and security cameras you already have installed through an Alarm.com video server as well.
Your service provider can help you determine the camera that’s right for you. Take a look at the video monitoring page for more information
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Yes. You can connect supported Lutron devices to Alarm.com so you can turn lights on and off, raise and lower shades or set up rules to operate them automatically. You can even raise the blinds and flash your lights in case of a break-in.
Supported Lutron devices are Caséta Wireless with Smart Bridge or Smart Bridge Pro, RA2 Select, RadioRA 2 with firmware version 6.1.0 + and Homeworks QS with firmware version 5.1.0 +.
Click here if you want to learn more about managing your smart lights with Alarm.com.
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To add devices to your account, please contact your service provider so you get the features you need.
If you are unsure of how to reach your service provider, please send the following information to info@alarm.com:
- Name on the account
- Email(s) on the account
- Phone number(s) on the account
- Zip code for the account
For Homes
Troubleshooting your system
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Please contact your service provider for the fastest response.
If you are unsure who that is, you can contact us online, call us at 1-800-495-7621 or email info@alarm.com. We’ll be happy to help you.
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Please contact your service provider.
Your service provider knows the security equipment installed in your home. If part of your system isn’t working as expected, they’ll be able to troubleshoot each device, determine what isn’t working, and get the issue resolved for you.
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If a Z-Wave device displays the malfunction status, it is either not responding to commands or isn’t communicating with the Z-Wave network. As soon as the Z-Wave device sends a response to the network, it automatically changes to the online status.
A malfunction message on the Z-wave device often means it is losing power. If restoring power does not resolve the issue, we would recommend contacting your Alarm.com service provider for assistance troubleshooting the Z-wave device installed in your home.
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Please contact your service provider for help.
They can provide you with the correct battery type and guide you through the process of changing it.
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This message indicates that Alarm.com’s servers have not received a location report from the Geo-Device (usually a smartphone) for a 24-hour period.
Another common cause for a Geo-Service device malfunctioning is that it may have been deleted but not completely removed from the account. The best way to resolve it is to remove the device altogether from the account before attempting to reattach it.
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- Log in to the customer website.
- Click “Settings.”
- Click “Geo-Services.”
The device showing a malfunction status will be listed in Geo-Devices:
- Click to select the desired device.
- Click “Delete” to remove the Geo-Device from the account.
- Click “Ok.”
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If the status on your Alarm.com-powered security system does match the Alarm.com app or website, we recommend refreshing your system’s status.
- App: Press on your smartphone’s screen and drag it down while on the home screen to refresh. You can also cause a refresh by logging out of the app and logging back in.
- Website: Click the circular arrow button in the upper right corner. This refresh button will request an updated status for your system, and the refresh button in the navigation bar of your browser will not request an update.
If refreshing your app or website resolves status differences between your panel and app or website, your security system may need service to improve communication. We recommend contacting your security service provider so they can further investigate system communication. Once any communication issues are resolved, statuses should update quickly to get your system up and running again.
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Your security system may need service to improve communication. We recommend contacting your security service provider so that they can investigate.
Once they resolve any communication issues, the remote commands from the app and website will be successful and should update quickly.
For Homes
Moving to a new home
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Please contact your service provider to learn about your options and get more information.
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Contact your service provider as soon as possible before you move. More time allows your dealer to (create/design) a more customized system that fits your needs.
If you don’t know who your service provider is:
- Open your Alarm.com app.
- Select the menu button in the upper left corner.
- Select “Support.”
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Absolutely. Visit alarm.com/for-home to see the products we offer and learn how they work in your home. To view all Alarm.com compatible products, visit alarm.com/hardware.
We also suggest working with your service provider to customize a system that will fit your lifestyle.
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If you move into a home with an existing Alarm.com system, check the security panel to search for a message from the security provider. If there is no contact information listed, visit get started here.
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Before you get started, don’t move the currently installed system until you speak to your service provider. We have service providers across the country who offer full professional installation.
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Many existing security systems can be upgraded with Alarm.com. Your service provider can work with you to get the most out of your existing equipment while bringing your system up to date.
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Potentially. Based on your location, you may be eligible for incentives. We suggest checking with your local insurance provider.
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If you no longer want your Alarm.com system, please return all your equipment to your service provider. If you wish to recycle any existing equipment, reach out to your service provider.
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Depending on your location and home, you may be able to transfer your old system to your new home. However, you will need to contact your service provider to learn about your options beforehand.
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We suggest speaking with your realtor to identify the service provider that the previous property owner worked with to install Alarm.com.
That provider will already be familiar with the system in your home, which you will then be able to access through the Alarm.com app or website.
If you would like to use a different service provider, use our finder tool to see your local options.
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If you don’t have an Alarm.com account, here are some basic functions of the thermostat you can manage:
- Press any button to wake the thermostat up.
- The screen will display the current mode and room temperature.
- Press “up” or “down” to display the current set-point, then press “up” or “down” again to adjust the set-point manually.
- Press the “...” button to change the thermostat mode. You can cycle the mode from heat (flame icon) to cool (snowflake) to auto (flame and snowflake) to “off.”
- After 5 seconds, the screen returns to displaying the room temperature. The mode icon goes from blinking to solid.
- After five or more seconds, the display turns off to save energy, but the thermostat continues to function as expected.
- With an Alarm.com account, the Alarm.com smart thermostat provides additional features such as smart thermostat scheduling, “away from home settings” and remote thermostat control. You can get an account with a professionally installed Alarm.com solution. An Alarm.com account provides users control over their security system and home automation devices, including the Alarm.com smart thermostat.
We suggest speaking with your realtor for more information on the service provider the previous property owner used to install the products. That provider would already be familiar with the system installed in your home.
If you would like to use a different service provider, use our finder tool to see your local options.
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We are sorry to hear you have not received a username or password to access the Alarm.com app or website for your home’s equipment. Because Alarm.com sells products to service providers and does not create customer accounts, you will need to speak directly to your property manager for further support.
They will be the best resource for you to create the account needed or direct you to their service provider to create this for you.
For Businesses
Alarm.com for Business | | Hardware | Troubleshooting | |
Businesses
Alarm.com for Business
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Alarm.com for Business is a platform that combines intelligent intrusion detection, video surveillance, access control and energy management into a single, cost-effective solution for businesses of all sizes.
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Alarm.com commercial service packages are tailored to the needs of business owners and managers, whereas residential plans are meant for single-location home residences. The Alarm.com Smarter Business Security platform has powerful reporting tools that produce business trends and insights, critical system statuses and notifications to keep business owners in the know 24/7.
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Yes! Alarm.com sells a rack-mountable CSVR that can support up to 16 Alarm.com cameras. We also have a full line of 1080P, POE-enabled commercial-grade cameras and 16TB of storage.
Businesses
Using the Alarm.com App and Website
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Whether you use iOS or Android, downloading and using the app takes just a few steps. Click below to find and download the appropriate app for your mobile device.
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Alarm.com offers a knowledge base for current subscribers. You can access it by following these steps:
- Log in to your account on the website www.alarm.com/login.
- Select the “?” in the upper right corner.
- Click on "Help Documentation."
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Create and edit your Alarm.com notifications by following the steps below:
To create/edit a notification using the customer website:
- Log in to the customer website.
- Click “Notifications.”
- Click the pencil icon on the notification to edit. If you haven’t created the notification yet, click “+ New Notification,” and then click to select the type of notification to add.
- Enter the desired name for the notification.
- Configure the notification as desired.
- In Recipients, click “+ Add Recipient” to select which contacts receive the notification.
- Click to select the entries in the address book to be notified. If a contact is not listed: Click “+ New” to add a new address book entry. To remove recipients, click “X” to remove the desired notification recipient.
- Click “Close.”
- Verify the notification includes the desired settings.
- Click “Save.”
To create/edit a notification using the customer app:
- Log in to the customer app.
- Tap the 3 bars icon.
- Tap “Notifications.”
- Tap to select the notification to edit.
- If you want to create a new notification, tap “+” and then select the type of notification you want to add (e.g., Alarm, Arming Event, Arming Reminder, Sensor Activity, System Event, Video Callout, etc.).
- Enter the desired name for the notification.
- Configure the notification as desired.
- Some notifications allow for notification filtering. For more information, see “What is notification filtering?”
- In “Recipients,” tap “+ Add Recipient” to select which contacts receive the notification.
- Tap to select the entries in the address book you’d like to receive a notification, then tap “Close.” To add a new contact, tap “+ Add Contact” to add a new address book entry. To remove recipients, tap “X” to take that recipient off that notification.
- Verify that the notification has your desired settings.
- Click “Save.”
Note: You can delete notifications from the notifications page by clicking on the trash can icon on the notification you want to delete.
You can’t delete default notifications. If the “remove” icon is not present, click the toggle switch to turn off the notification.
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There are two types of limits to saved video clips: online storage and monthly clip limits. If you reach your online storage limit, Alarm.com automatically deletes older clips to make room. If you get to your monthly clip limit, we’ll pause your non-alarm recording rules for the rest of the month.
To view your video usage:
- Log in to the website.
- Click “Video.”
- Click “Saved Video Clips.”
- “Monthly Clip Limit” and “Oldest Recorded Clip” are displayed at the bottom of the page.
- On either “Monthly Clip Limit” or “Oldest Recorded Clip,” click “?” for more detailed status information.
Monthly Clip Limit Versus Online Storage
- This is how many new clips your video devices can upload per month.
- This is how many previously uploaded clips the account can store online.
- Deleting clips does not affect this limit because it only deals with new uploads.
- You can delete clips to free up online storage space if desired, but it is unnecessary.
Monthly clip limit
- This is how many times a video device can upload a new clip to the website or app every month.
- If you reach an account's monthly video clip upload limit, recording rules (except for alarm-triggered recording rules) will pause. You can resume the recording rules manually at the beginning of the next month or immediately after you upgrade the account's service package with additional video clip uploads.
- Note: Recording rules (except for alarm-triggered recording rules) do not automatically resume at the beginning of the month. You must manually reactivate them.
Notifications for the monthly clip limit
- By default, the account’s primary email address will get a notification when the number of clips uploaded gets closer to the monthly clip limit.
- We send notification emails when you reach 50%, 90% and 100% of the monthly video upload.
- If an account reaches 100%, we’ll send a notification at the beginning of the next month when you can upload clips again.
- Note: If the default notification is not present, you can create a system event notification to get alerts about the monthly video upload limit.
Online storage details
- This is how many total clips you can store on the website or app at any point in time for an account.
When an account's video clip storage is full, clips continue to upload unless you reach the monthly upload limit. If you upload a video clip when your online storage is full, the system overwrites the oldest unprotected video clip to make room for the newest clip.
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Create a strong login
Usernames and Passwords are the keys used to access your home system. Creating strong usernames and passwords and enabling Two-Factor Authentication will help keep unwanted users outside! Go to this guide to learn how to create a strong password and this guide to learn how to enable Two-Factor Authentication.
Create unique user codes for each individual needing access to the security system
If other people are going to have access to your property and will need to disarm the security system, give them each their own user code. This will ensure you always know who disarmed your system.
For more information, login and see Create a system user code.
Create specific logins for each person who accesses the website and mobile applications.
If other people are going to have regular access to your account, give them each their own secondary login. This will ensure you always know who logged in. Additionally, you can limit their access to specific devices within your system.
For more information, login and see:
- Create a login for the Customer Website
- Manage login permissions for secondary logins
Push Notifications
Use push notifications for instant, reliable notifications about your account and system. To receive Push Notifications for an account, enable the feature for each mobile device that will receive push notifications.
For more information, login and see How can a device start receiving Push Notifications.
Successful and Unsuccessful Login Attempt notifications
You can use System Event Notifications to set up notifications for login attempts as well as other events so you are always aware of what is happening with your system.
For more information, login and see Create a system event notification.
User Code created or updated notifications
We automatically send System Awareness notifications to the primary email of a user's account when certain actions occur. These default notifications cannot be configured or disabled and are always sent whenever certain actions occur on a user's account.
For more information, login and see Default System Awareness Notifications.
Unexpected Activity Alerts (Events)
Our platform works in the background to analyze system data and learn the normal activity patterns of a property. The system can then send notifications whenever unusual activity occurs in a home or business. Unexpected Activity notifications are intended to provide information only.
For more information, login and see Configure Unexpected Activity Alert notifications.
Sensor and Arming Activity Notifications
You can customize which system activity events trigger notifications through the Customer Website and Mobile App.
For more information login and see:
- Create an arming event notification
- Create a sensor activity notification
- Create a system event notification
- Create an alarm notification
Review system activity regularly
The system activity history shows system, website, and user activity that has occurred within the past 60 days. The system activity history is useful for accessing any information you need, storing key records, and gaining new insights from your system.
For more information, login and see View the system activity history.
Set up Touch ID or Face ID
This will require an additional verification step before someone can access your account on your mobile device.
For more information, login and see:
- How can I set up fingerprint scanning on Android?
- How can I set up Touch ID or Face ID for iOS?
Businesses
Hardware & Integration
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Alarm.com for Business offers a variety of commercial-grade outdoor, indoor, and video doorbell cameras ideal for businesses of any size. Many of our cameras are equipped with wireless connectivity options, 1080p and 4k HD recording, varifocal lenses, and night vision.
The NDAA-compliant* Pro Series camera line supports Alarm.com's exclusive Business Activity Analytics feature. This technology enables each camera to track and report on the movement of people within a business or preselected area.
All Alarm.com for Business cameras are accessible via web browser and our award-winning mobile app. It’s easy to take advantage of helpful features such as rule-based recordings, instant video alerts, live streaming, and more.
For enterprise projects with specific or unique video needs, Alarm.com for Business also offers an integration with OpenEye. OpenEye, an Alarm.com subsidiary, is a cloud-based video management platform designed for commercial properties. This platform seamlessly integrates Alarm.com access control and intrusion systems with OpenEye video, enabling users to easily move between interfaces and sync event data.
Your service provider can help you determine which cameras are right for you. Take a look at the commercial video surveillance page for more information.
*Compliant with Section 889 of the NDAA. All information herein accurate as of January 01, 2022. Read Alarm.com’s NDAA Statement at alarm.com/legal for additional information.
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To add devices to your account, please contact your service provider so you get the features you need.
If you are unsure of how to reach your service provider, please send the following information to info@alarm.com:
- Name on the account
- Email(s) on the account
- Phone number(s) on the account
- Zip code for the account
Businesses
Troubleshooting your system
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Please contact your service provider for the fastest response.
If you are unsure who that is, you can contact us online, call us at 1-800-495-7621 or email info@alarm.com. We’ll be happy to help you.
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Your service provider knows the security equipment installed in your business. If part of your system isn’t working as expected, they’ll be able to troubleshoot each device, determine what isn’t working, and get the issue resolved for you.
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If a Z-Wave device displays the malfunction status, it is either not responding to commands or isn’t communicating with the Z-Wave network. As soon as the Z-Wave device sends a response to the network, it automatically changes to the online status.
A malfunction message on the Z-wave device often means it is losing power. If restoring power does not resolve the issue, we would recommend contacting your Alarm.com service provider for assistance troubleshooting the Z-wave device installed in your business.
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Please contact your service provider for help.
They can provide you with the correct battery type and guide you through the process of changing it.
Businesses
Builder Program & Specialized Solutions
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The Builder Program empowers production builders to provide security systems and smart home technology as a standard in every new build. That way, your homebuyers can enjoy complimentary, best-in-class home security and automation.
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The Alarm.com Builder Program, with complimentary automation, is ideal for production builders who build at least 100 homes per year. Custom home builders who build a minimum of 25 homes can still take advantage of the Alarm.com Model Home Program that provides a complimentary kit of equipment you can use to showcase smart home technology for prospective home buyers.
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Builders can elect to activate security or automation services in homes pre-close. Compatible Alarm.com panels or hubs utilize the cellular network to communicate with Z-Wave devices, such as light switches, locks and thermostats. That means that builders do not have to wait for WiFi to be set up to take advantage of this technology.
Alarm.com enterprise service plans allow builders to manage their models or inventory spec homes from a single dashboard. This service can be used for energy-efficiency initiatives and security to prevent theft in the community before the homeowner’s move-in date.
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We recommend that builders work with their existing sub-contractors to install smart devices during construction, such as door locks, lights, thermostats and garage doors. These smart devices should be compatible with the Alarm.com platform. A service provider will typically install a security panel or hub and any WiFi-connected device.
Service providers are responsible for integrating the ecosystem of smart devices into the Alarm.com platform so that homebuyers can control all their devices from a single app. Service providers will meet with every homebuyer during the white glove appointment. There, they will educate the homebuyer on the features that come standard with their smart home as well as additional features, should the homebuyer want to expand their system.
Following the initial installation, service providers offer first-tier support services to homebuyers, preventing any support burden from falling on the builder.
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Yes! The Alarm.com Wellness offering has paved the way for a proactive solution for aging-in-place care and connected living. Alarm.com Wellness gives customers independence and peace of mind while also providing traditional security. Through a system of non-intrusive monitoring devices and reports, adult children and caregivers can monitor the activity of their loved ones.
The system will alert the adult children or caregivers for any anomalies or emergencies within the home. For example, if mom normally wakes up at 7 am each morning, the system would send an alert if she is still in bed at 9 am. This information allows caregivers to make more informed decisions about their loved one’s needs and level of care.
For Service Providers
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Simply put, Alarm.com is not a central monitoring station. However, the partnership you have with your existing central monitoring station is critical, so we strongly suggest you integrate your existing monitoring station with our platform so your customers are professionally monitored.
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You will need to fill out the application on the website, and then one of our team members will reach out to you. To get started:
- Navigate to the “Become a Partner” section of the website.
- Click “Start Application.”
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Once you become an Alarm.com Authorized Service Provider, please reach out to your Alarm.com sales representative to discuss a list of distribution centers and hardware partners near you.
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Test question.
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Home Security Solutions Sales: Connect with an Authorized Service Provider
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